Shipping Policy
Shipping & Delivery Policy
Last Updated: 03 - October - 2025
Thank you for shopping with [Personalized Gift Shop]. Below are our shipping and delivery terms for all personalized gifts ordered through our website.
1. Order Processing
All personalized orders are processed only after full payment is received.
Standard processing time: [2–10 business days] (depends on the level of customization).
During peak seasons (festivals, holidays, sales), processing may take longer.
2. Shipping Methods & Timelines
We ship across India (and internationally if applicable).
Estimated delivery within [3–7 business days] for metro cities and [5–10 business days] for other locations.
International shipping timelines vary by destination and may take [10–20 business days].
3. Shipping Charges
Shipping charges are calculated at checkout based on order weight, location, and delivery partner.
Free shipping may be offered on orders above INR 2000/-.
4. Tracking Your Order
Once dispatched, you will receive an email/SMS/WhatsApp notification with tracking details.
Customers can track their orders directly on the courier partner’s website.
5. Delivery Responsibility
Please ensure the delivery address, pin code, and contact details are correct at checkout.
We are not responsible for delays or failed deliveries due to:
Incorrect/incomplete address
Customer unavailability at delivery time
Courier partner delays beyond our control
In such cases, re-delivery may incur additional charges.
6. Damaged / Lost Packages
If your package arrives damaged, please contact us within 48 hours with photos/videos.
If a package is lost in transit, we will investigate with the courier. If confirmed, we will issue a replacement or refund.
7. International Shipping (If Applicable)
Customs duties, taxes, and import charges (if any) are the customer’s responsibility.
Delivery times may be longer due to customs clearance.
8. Contact Us
For shipping-related queries, please reach out to:
📧 Email: personalizedgiftshop.in@gmail.com
📞 Phone: +91 9535439797