Return and Refund Policy

Return & Refund Policy

Last Updated: 03-October-2025

At Personalized Gift Shop, we create personalized gifts made specially for you. Since every product is custom-made, our return and refund policies are designed to be clear and fair.

1. Returns

Personalized products are non-returnable. Once produced, they cannot be resold, hence we cannot accept returns for reasons such as change of mind, incorrect personalization details provided by the customer, or preference issues.

Returns are only accepted if the product received is:

Defective (e.g., printing issues, missing parts)
Incorrect (wrong product delivered)

2. Reporting an Issue

Customers must report issues within 48 hours of delivery.

Proof required: clear photos/videos of the defective product and outer packaging.

Report via email: personalizedgiftshop.in@gmail.com or WhatsApp: +91 9535439797.

3. Refunds

If approved, refunds will be initiated within 7–10 business days to your original payment method.

Shipping charges are non-refundable.

In cases where replacement is possible, we will prioritize sending a replacement instead of refund.

4. Cancellations

Orders can only be cancelled within 1 hour of placing the order.

After customization/production begins, cancellation is not possible.

5. Non-Returnable Items

Gift cards, promotional items, and clearance products are strictly non-returnable/non-refundable.